Salt & Pepper Guest Accommodation

Salt & Pepper

House Rules, & Guest Guidelines

We are delighted to be your host. Please review our house rules to ensure a pleasant and memorable stay for you and all our guests.

Check-in / Check-out: Check-in is from 14:00 to 21:00. Check-out is before 10:00. Late check-in and check-out charges apply per hour or part thereof unless agreed upon in advance.
ETA & Entrance Registration: Please provide your mobile number and Expected Time of Arrival well in advance to set up electronic gate clearance.
Gate Access: The automated gate opens via a FREE phone call exclusively from the registered guest's number (ensure Caller Line Identification is active). The gate closes automatically after 12 seconds or once the safety beam is cleared.
Parking: One secure on-premises parking space is allocated per reservation. Vehicles known to leak oil must be parked outside; oil stain cleaning is billed to the guest.

Complimentary Wi-Fi: Free high-speed Wi-Fi is available across the property for fair-usage and legal purposes. Network credentials are provided on the pop-up card inside your room.
Included Amenities: Fresh luxury towels, premium linens & pillows, hand wash gel, iron and ironing board, and one complimentary bottled/filtered water.
On Request: Hairdryer, clothes drying rack/hanging space, and bath plug (for rooms fitted with a bath) are available upon request.
Consumables Starter Pack: A welcome starter supply of coffee, tea, sugar, and creamer is provided. Replacements thereafter are at your own expense.

Self-Service Rooms: Rooms are self-service and equipped with basic cleaning tools. Guests are expected to leave the room tidy (kitchenware washed and packed away, dustbins emptied, floors swept, basins and mirrors clean and dry).
Cleaning Fee: A levy will be charged if the unit requires post-stay cleaning on your behalf. Additional charges apply for severe dirt or stains.
Inventory Management: Inventory items are supplied for guest convenience — do not remove items from the room. Guests are held financially liable for any missing, stained, or broken furniture and inventory.
Pest Prevention: Do not feed insects or birds. Wipe away any crumbs, food spills, or liquids immediately.

Quiet Hours: We are located in a tranquil neighbourhood. Quiet hours are strictly observed from 21:00 until 07:00. No events, parties, or audible loud music are permitted.
No Outside Visitors: Only the exact number of registered guests on the reservation are allowed on the property. Unauthorized visitors will lead to immediate booking cancellation without refund.
Child Policy: Children must remain under adult supervision at all times and must not disturb the peace and tranquility of other guests.

Smoke-Free Property: Strictly no smoking inside or near any room. Smoking is allowed only at the designated area next to the front gate. An ashtray is provided; no cigarette butts may be left on ground, gardens, or thrown over walls.
Drugs, Chemicals, & Firearms: No illegal drugs, substances, hazardous chemicals, or explosives. Bringing firearms is strongly discouraged and requires advance host notification.
No Livestock: Slaughtering of livestock on the premises is strictly forbidden under municipal bylaws.
Pet Policy: Select private-entrance units are dog-friendly with prior host approval and a weekly pet fee. Guests must clean up after pets (bags provided). Strictly no cats allowed.

Hours: 07:00 to 19:00 (Spring & Summer). NO LIFEGUARD ON DUTY – USE AT OWN RISK.

Children must be actively supervised by an adult at all times.
Dedicated pool towels are available on request — do not take bathroom towels to the pool.
Contact your host to remove or replace the pool cover; do not attempt to remove it yourself.
Shower before entering; proper swimwear is required.
No food, drinking, glassware, or smoking in the pool enclosure.
No running, shouting, screaming, horseplay, dunking, diving, or bombing. No peeing in the pool.

Solar Energy Management: The property runs on solar power. Please turn off non-essential appliances (aircons, heaters, fans, and lights) when not in use or when leaving. The host reserves the right to disable heavy appliances when solar battery levels are low.
Water Conservation: Please use water mindfully and turn on hot taps only when needed. Municipal water restrictions may be enforced.
Damp Prevention: Damp causes mold, dust mites, respiratory irritation, and structural damage. Ensure regular ventilation and open windows to maintain healthy airflow.

Laundry Service: Available for stays of 7 days or longer. Place your 35-litre room laundry basket outside before 08:00 on scheduled wash days. A per-basket wash & dry fee applies for personal laundry (linnen included in room tariff).
Refuse & Recycling: Empty room dustbins into the large metal bin at the entrance gate. Always empty liquids and ice before disposing of containers. Place clean plastics, glass, and tins into recycling bins on Tuesday evenings for Wednesday collection.
Food & Transport: We do not offer food catering or transport. Popular meal deliveries include Checkers Sixty60, Mr D, Uber Eats, Woolies Dash, and PnP Asap. Uber and Bolt rideshare services operate in the area.

Right of Entry: Guests agree to allow team members to enter rooms with at least 12 hours' notice (or without consent in urgent emergencies) to attend to essential maintenance (Wi-Fi, plumbing, electrical, safety).
Assumption of Risk: Entry is strictly at your own risk. Owners, directors, management, and staff are not liable for injury, death, loss, or theft of personal property.
Insurance: Guests are solely responsible for personal assets. Personal belongings are not insured by the host against theft, fire, or natural events. The host is not responsible for items left behind.
Downstream Penalties: Guests are financially responsible for lost revenue, room downtime, and compensation paid to subsequent incoming guests caused by key loss, smoking, damage, or house rule violations.
Goodwill & Reviews: Bookings are made in goodwill; guests agree not to maliciously harm the host's business over disputes. Guests who breach rules, refuse to check out on time, or cancel, forfeit the right to leave a public review.